FAQs
Payments & Safety
Is my payment data safe with you?
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Do you accept online payments?
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
What forms of payment do you accept?
We accept payments from major credit card companies like PayPal, Visa, Mastercard, American Express (Amex), Discover, UnionPay, Diners Club.
Where can I learn more about the payment and processing on your store?
For more insight, you may also want to read Terms of Service or Privacy Policy
Shipping & Delivery
Do you ship overseas?
Yes, we currently ship to the following countries:United States, Canada, Australia, United Kingdom.
How long will it take to get my orders?
Delivery times vary depending on your location and the chosen shipping method. Below are the average delivery times:
- United States: Estimated delivery time: 7-15 business days(Please note: Business days do not include weekends or holidays.)
- International: Estimated delivery time: 9-18 business days. (Depending on the destination country and customs processing.)
Due to global supply chain challenges, shipping times may be longer than usual.
See more details at: Shipping Policy
Do you offer free shipping?
Yes, we apply FREE SHIPPING on all orders.
Returns & Refunds
Do you offer refunds?
Yes We accept returns 30 days and offer a 100% money-back guarantee.
Please enquire for more information about our Refund policy.
How long after I complete a purchase can I ask for a refund?
A refund request can be submitted within a month after the purchase is made.
How much can I get refunded?
We are committed to ensuring that our device helps you effectively relieve neck pain, reduce tension, and soothe muscle soreness.
Science, orthopedic experts, and our thousands of customers agree: our product works. That’s why we confidently offer a 30-day money-back guarantee — no questions asked.
If the product doesn’t deliver results or you’re not completely satisfied, simply contact us and we’ll refund 100% of your payment.
Please check our Terms of Service to see if you're eligible for a refund.
Who pays the shipping costs in the case of a refund when the order has free shipping?
When an order includes free shipping, only the cost of the return shipping is handled by the customer.